top of page

Contact us

Contact us

Privacy Policy

At Sarama, we respect and protect the privacy of our users. This privacy policy outlines how we collect, use, and protect the information you provide us. If you have questions about the privacy policy, please contact us at


Our privacy policy was last updated on March 20, 2023.

Collection of Non Personal Information:


We may collect, use, transfer, and disclose non-personal information for any purpose.

For example, we may collect information regarding customer activities on our websites and information that your browser automatically sends whenever you use our website.


Log data can include your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with our website.


We may also collect your device information and usage attributes such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP addresses.


This information is aggregated and used to provide more useful products to our customers by helping us understand which parts of our website, and services are of most interest. We may also display this information publicly or provide it to others. However, we do not disclose personally-identifying information.


If you send us a support request, we reserve the right to publish the non-personally identifiable parts of it in order to help us clarify or respond to your request or to help us support other users.

Cookies and Tracking Technologies:


We use cookies and other tracking technologies to enhance your user experience and analyze how our services are used. These technologies may collect information about your device, such as your IP address, browser type, and operating system.


We may use a variety of online analytics products that use cookies to help us analyze how users use our services and enhance your experience when you use those services.

Collection of Personal Information:


When you sign up for our services, we may collect personal information such as your name, email address, phone number, payment information, and transaction history. We may also collect information about your pets, including their names, breeds, ages, and health conditions.This type of information helps us provide better support for all of our users.


We have pages on social media sites like Instagram, Facebook, Medium, Twitter, YouTube and LinkedIn. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.


Use of Personal Information:


We use your personal information to provide following services,


To provide, administer, maintain, improve and/or analyze the Services;

To conduct research;

  • To communicate with you and send you newsletters and promotional emails;

  • To develop new programs and services;

  • To ensure the security of our IT systems, architecture, and networks; and

  • To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties


Disclosure of Personal Information to Third-Parties:


If we, or substantially all of our assets, were acquired, or in the event that we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. With this privacy policy, you acknowledge that such transfers may occur, and that any acquirer of Sarama may continue to use your personal information as set forth in this policy.


Sharing of Personal Information:


We do not sell or share your personal information with third parties, except as necessary to provide you with our services. For example, we may share your information with our pet communication practitioners or affiliated partners. We may also disclose your information if required by law or in response to a court order or subpoena.


In certain circumstances we may provide your Personal Information to third parties without further notice to you, unless required by the law:


Vendors and Service Providers:


To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, event management services, email communication software and email newsletter services, and web analytics services. Pursuant to our instructions, these parties will access, process, or store Personal Information only in the course of performing their duties to us.


Legal Requirements:


If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.




We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with OpenAI. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.


Protection of Personal Information:


We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. We use industry-standard encryption technologies to protect your payment information.


Your Choices:


You may choose not to provide us with certain personal information, but this may limit your ability to use our services. You may also opt-out of receiving promotional emails from us by following the instructions in the email.




Our services are not directed to children who are under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through the Service please email us at We will investigate any notification and if appropriate, delete the Personal Information from our systems.


California Privacy Rights:


California residents have the right under CCPA to request from any company conducting business in California a list of all third parties to which the company has disclosed personal information during the preceding year for direct marketing purposes. If, however, the company has a privacy policy that gives either an opt-out or opt-in choice for use of your personal information by third parties (such as advertisers) for marketing purposes, the company may instead provide you with information on how to exercise your disclosure choice options.


To exercise these rights, you may submit a request to us by contacting us through our designated methods, such as email or phone. We will respond to your request within a certain timeframe and may require you to provide additional information to verify your identity.


We do not knowingly provide your personal information to third parties for direct marketing purposes. Additionally, we provide you the option to opt-out regarding the use of your personal information by third parties for direct marketing purposes by sending us an email so stating. Because we provide you the option to opt-out regarding the use of personal information by third parties for direct marketing purposes, we are not legally required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.


Changes to Our Privacy Policy:


We may change this Privacy Policy from time to time, and it is at our sole discretion. When we do, we will post an updated version on this page. We encourage users to frequently check this page for any changes to the Privacy Policy. Your continued use of Sarama’s products and services after any change in this Privacy Policy will constitute your acceptance of the change.


Contact Us:

If you have any questions or concerns about this privacy policy or our practices, please contact us at

bottom of page